Team One is called in to a hockey arena that is scheduled for demolition when shots are fired inside. The subject is Darren Kovacs, a former soldier suffering from survivor's guilt after his friends were killed in Afghanistan. Kovacs has returned to the arena because it is the only place he feels comfortable. Sam uses his experiences at war to try and talk Kovacs down, but Kovacs takes Spike hostage, leaving Ed with no choice but to shoot him. Sam is torn between his belief that he could have talked Kovacs down and his shared experiences of Afghanistan, leading him to question his place on the team. He is finally convinced to stay on.
- Hugh Dillon as Ed Lane
- Amy Jo Johnson as Julianna 'Jules' Callaghan
- David Paetkau as Sam Braddock
- Enrico Colantoni as Gregory 'Greg' Parker
- Sergio Di Zio as Mike 'Spike' Scarlatti
- Michael Cram as Kevin 'Wordy' Wordsworth
- Olunike Adeliyi as Leah Kerns